Healthcare BPO services are business processing services that support medical offices, hospitals and other medical practices. The services offered depend on the needs of the practice. They can include but are not limited to, coding, transcription, and billing.
Why Use Healthcare BPO Services
The growing population of older adults means there is an increased need for all types of medical services. This puts a greater strain on the facilities providing treatment. Outsourcing some of the processing services required to keep a medical office up and running allows for the individuals in the office to focus on the work they need to do.
Benefits of Outsourcing Business Processes
Outsourcing some of the business processes involved in your medical practice has benefits for both the staff and patients. Relieving staff of the paperwork burden improves the quality of patient care, strengthens the relationship between patient and provider and improves the overall patient experience.
Because the work is performed by individuals who are focused only on one particular process, there are fewer mistakes. Healthcare needs and required paperwork are constantly changing. Allowing someone to take over this duty that doesn’t have the distraction of working in a patient-facing capacity allows for more efficiency and fewer errors.
What Processes Are Outsourced
The processes you choose to outsource depend on your needs and wants. Working with an experienced healthcare BPO provider allows you to come up with a solution that meets your needs and your budget. Some practices prefer to outsource the majority of their business processes, while others seek to hand-off particular segments of the business.
Some common services provided by GeBBS Healthcare Solutions include HIM solutions, such as medical coding, coding and documentation compliance audits, and clinical documentation improvement; revenue cycle management, including accounts receivable management, denial management, and extended business office solutions; patient contact solutions, such as scheduling, eligibility verification, and pre-authorization; value-based care, such as medical incentive programs; and payer solutions. If you are curious how much time and money you can save working with a BPO provider, contact GeBBS Healthcare Solutions today.